‍The Challenge

‍Southern Phone was experiencing help desk issues to to a significant increase in demand for its services.

The Solution

‍Now Technologies presented a solution incorporating outsourced IT help desk and Managed Contact Centre services, which will help to slash the average call wait time and abandoned call rate.

The Outcome

‍Dean Stewart, Product & Partnership Manager, Southern Phone said, “This solution will significantly improve our service levels and result in higher satisfaction for end user customers, reducing complaints and improving overall customer retention.”

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